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Best Practices for Managing Employees in the Hospitality Industry

November 9, 2012
Chicago, IL

Our attorneys discuss some of the current issues facing hospitality employers when it comes to managing their employees.

Presentation Materials

Introduction – Today’s Hospitality Employer

Session 1:  Employees on Leave of Absence: Managing Your Workforce and Your Leave Management Duties

Employees on leave of absence can significantly impact the operations of their hospitality employer, where top-notch guest service is paramount. Managing employee leaves - whether fighting leave abuse, properly documenting leaves of absence, and maintaining appropriate staffing levels - can often seem like a juggling act for employers.  We will recommend policies and procedures that employers should implement to make employee leaves of absence more manageable and less stressful on your operations.

Session 2:  Employee Handbooks: What Policies Are Being Scrutinized by the NLRB

The NLRB is currently devoting significant resources to various policies that have long been included in employee handbooks. This session will outline examples of the NLRB's criticism, and in some cases penalties, for non-union and union employers alike, regarding their existing employee policies. We will review the policies currently under strict scrutiny that every employer should reassess based on this latest pursuit by the NLRB.

Session 3:  Best Practices for Regulating Employee Conduct On and Off the Clock

Workplace romances, texting during business hours, cyber-bullying while off the clock…is it permissible for employers to implement policies that prohibit such conduct, or to discipline employees for engaging in it? Using specific examples and case studies from the hospitality industry, this session will address employers' rights to regulate employee conduct in the workplace, in social media forums, and beyond.


Co-sponsored by the Illinois Hotel & Lodging Association and the Hotel Human Resource Association Chicago.

This program has been submitted to the HR Certification Institute for review. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Illinois MCLE credit also will be available to attorneys attending the program.